Gecko experienced a major incident on July 21, 2026, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 21, 2026, 09:28 AM UTC
We are currently experiencing an outage affecting all Engagement widgets, rendering them unavailable. This is only affecting the Engagement widget - users with Chat widget are still operational. We are currently investigating the issue.
- resolved Jul 21, 2026, 11:05 AM UTC
This incident has now been resolved and all Engagement widgets are now working as expected. If you are still experiencing an issue with your Engagement widget, please reach out to a member of the Customer Success team.