GearHost experienced a major incident on December 27, 2018 affecting DEN1 and CloudSites, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
DEN1CloudSites
Update timeline
- investigating Dec 27, 2018, 03:58 PM UTC
Our engineers are investigating the outages users are receiving on our cloudsite platform. We will update you with more information shortly.
- identified Dec 27, 2018, 04:06 PM UTC
Our engineers have identified the problem and are working on the fix now.
- identified Dec 27, 2018, 04:24 PM UTC
Our engineers are still working on the solution. Once the fix is put into place we will publish an update here.
- monitoring Dec 27, 2018, 05:10 PM UTC
We pushed out the fix and cloudsites are back online. Our Engineers are still monitoring the system.
- resolved Dec 27, 2018, 05:31 PM UTC
This incident has been resolved.