GearHost experienced a major incident on February 21, 2019 affecting DEN1, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2019, 02:38 PM UTC
Our engineers are currently looking into the 503 Service Unavailable Errors select nodes are receiving. Any updates will be published here.
- identified Feb 21, 2019, 03:09 PM UTC
We are seeing improvements at this time. We are still monitoring the system and will mark this resolved once a permanent fix is pushed.
- identified Feb 21, 2019, 04:03 PM UTC
The investigation is still ongoing. We are making improvements and should have this completely resolved soon.
- monitoring Feb 21, 2019, 04:33 PM UTC
A fix has been pushed out and we have not seen any outages in the past 20 minutes. We will continue to monitor the system until we feel confident this is permanently fixed.
- resolved Feb 21, 2019, 06:44 PM UTC
Our team is confident that we have completely resolved this issue. Although outages were short and intermittent we understand the inconvenience and frustration. We are working internally to make sure this does not happen again. If you have any questions please open a support ticket from your portal.