GearHost experienced a critical incident on February 24, 2019 affecting DEN1 and API and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2019, 11:25 AM UTC
We are currently investigating a major outage with DEN1. This seems to be with our upstream provider at the moment. We are working with them to resolve this. Updates shortly.
- identified Feb 24, 2019, 11:49 AM UTC
We have identified the issue and are working on the issue now. Updates shortly.
- identified Feb 24, 2019, 01:12 PM UTC
We have fixed the issue and are now bringing services online however we do not expect to be 100% for another few hours. We are working as fast as possible on this and understand how important this is to everyone. We apologize and appreciate your patience as we get things back to normal right away.
- identified Feb 24, 2019, 04:02 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 24, 2019, 04:03 PM UTC
This incident has been resolved.