GearHost experienced a major incident on March 7, 2019 affecting DEN1 and API and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2019, 02:03 PM UTC
Our engineers are currently investigating an issue with our my.gearhost.com portal. We are aware of the 400 errors some users are receiving. For the time being changes done as far as scaling, stopping/starting and FTP will not work. Cloudistes themselves are loading fine. We will publish updates as we have them.
- investigating Mar 07, 2019, 04:21 PM UTC
Our engineers are still working on the issue at hand. We do not have an ETA on the fix but this is a high priority issue. We apologize for any inconvenience this has caused and thank you for your patience and understanding.
- investigating Mar 07, 2019, 07:20 PM UTC
As an update, our Engineers are working on the overall issues we are experiencing now. This is high priority issues and its possible cloud sites will be down while we investigate this. We apologize for the inconvenience and are working hard to get this resolved.
- investigating Mar 07, 2019, 08:07 PM UTC
We have cloud sites back online now. We are still working on the portal issues that are still ongoing.
- investigating Mar 07, 2019, 08:49 PM UTC
The portal is back online and working as normal. DEN1.MSSQL05, and DEN1.MYSQL04 servers are still having problems that we are actively working on. These should be back up and running shortly.
- investigating Mar 07, 2019, 09:19 PM UTC
We are aware of the cloud site issues that are back now. Our team is working on the fix . We are also working on database servers: den1.mssql05 & den1.mysql04
- investigating Mar 08, 2019, 05:44 AM UTC
Our engineers are actively working on the issues with the portal and DNS servers. We should have this finished within an hour to ultimately fix the issue at hand for good.
- investigating Mar 08, 2019, 05:55 AM UTC
DNS Service has been restored sites using our DNS servers are online. We are still working on the environment as a whole. Our main website and ticketing system should be back online shortly as well. If you need to open a support ticket for the time being please send an email to: [email protected]
- resolved Mar 08, 2019, 09:46 PM UTC
This incident has been resolved.