GearHost experienced a major incident on June 21, 2019 affecting DEN1 and CloudSites and 1 more component, lasting 17h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2019, 12:40 PM UTC
We are currently investigating the ongoing login issues for my.gearhost.com. We will post updates here as we get them.
- investigating Jun 21, 2019, 03:01 PM UTC
We are also getting reports of select cloud sites not working properly. Our engineer team is still looking into the overall problem. When we have more information we will post it here.
- investigating Jun 21, 2019, 06:23 PM UTC
We are continuing to investigate this issue. Our engineers are making progress and do not expect systems to be down much longer.
- investigating Jun 22, 2019, 02:29 AM UTC
We are still working on the issue and we will provide an update to this any any downtime issues shortly.
- resolved Jun 22, 2019, 06:16 AM UTC
Our engineers have now resolved this problem. We apologize the problem.