GearHost incident

Cloudsite Performance Issues

Minor Resolved View vendor source →

GearHost experienced a minor incident on July 1, 2019 affecting DEN1 and CloudSites and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2019, 01:40 PM UTC
Resolved
Jul 01, 2019, 04:53 PM UTC
Duration
3h 12m
Detected by Pingoru
Jul 01, 2019, 01:40 PM UTC

Affected components

DEN1CloudSitesControl Panel

Update timeline

  1. investigating Jul 01, 2019, 01:40 PM UTC

    We are currently looking into the ongoing performance issues on select cloud site nodes. Until this is resolved sites might load slow or give out 502 errors. Once we have more information we will post it here.

  2. investigating Jul 01, 2019, 01:43 PM UTC

    As a note, this can also impact our login process.

  3. identified Jul 01, 2019, 02:55 PM UTC

    The overall issue has been identified and resolved. We are still working on select nodes so things in the control panel might be slow but all sites at this point should be up and functioning.

  4. resolved Jul 01, 2019, 04:53 PM UTC

    This incident has been resolved.