GearHost experienced a major incident on December 18, 2019 affecting DEN1 and CloudSites and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
DEN1CloudSitesControl PanelDatabasesDNSEmail
Update timeline
- investigating Dec 18, 2019, 04:31 PM UTC
Our engineers are currently looking into the connectivity issues some users are receiving. We will provide updates as we get them.
- identified Dec 18, 2019, 04:46 PM UTC
Our engineers have contacted our datacenter partner and have been informed this is a power related issue. Vendors have been dispatched and are onsite looking into the problem. Updates will be posted when more information is provided.
- identified Dec 18, 2019, 05:05 PM UTC
Power has been restored and we are working on getting everything back online.
- resolved Dec 18, 2019, 06:45 PM UTC
This incident has been resolved.