GearHost incident

Network Edge Core Outage

Critical Resolved View vendor source →

GearHost experienced a critical incident on March 15, 2020 affecting DEN1 and SFO1 and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2020, 02:38 AM UTC
Resolved
Mar 15, 2020, 05:06 AM UTC
Duration
2h 28m
Detected by Pingoru
Mar 15, 2020, 02:38 AM UTC

Affected components

DEN1SFO1NYC1LON1APICloudSitesControl PanelDatabasesDNSEmail

Update timeline

  1. investigating Mar 15, 2020, 02:38 AM UTC

    We are currently investigating an outage with our network edge devices that are currently unavailable creating an outage for US9 (Denver) customers. We will update shortly.

  2. investigating Mar 15, 2020, 02:38 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 15, 2020, 05:06 AM UTC

    This issue has been resolved. We apologize greatly for the problem and we will post a full root cause analysis on Monday.