GearHost incident

CloudSites DEN1 Front End Reset

Major Resolved View vendor source →

GearHost experienced a major incident on April 4, 2020 affecting DEN1, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2020, 07:49 PM UTC
Resolved
Apr 04, 2020, 07:54 PM UTC
Duration
5m
Detected by Pingoru
Apr 04, 2020, 07:49 PM UTC

Affected components

DEN1

Update timeline

  1. investigating Apr 04, 2020, 07:49 PM UTC

    We are currently resetting the front end reverse proxy nodes that server your sites on CloudSites DEN1. This is due to an issue in some of the base code that is being fixed. All CloudSites in DEN1 will show "The service is unavailable." for the next 10 min. We apologize for this unscheduled downtime.

  2. resolved Apr 04, 2020, 07:54 PM UTC

    This has completed and been resolved. Thank you again and our apologies for the issue!