GearHost incident

CloudSites Edge Node Reset DEN1

Critical Resolved View vendor source →

GearHost experienced a critical incident on April 5, 2020 affecting CloudSites, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2020, 10:36 PM UTC
Resolved
Apr 06, 2020, 02:06 AM UTC
Duration
3h 29m
Detected by Pingoru
Apr 05, 2020, 10:36 PM UTC

Affected components

CloudSites

Update timeline

  1. investigating Apr 05, 2020, 10:36 PM UTC

    We are currently resetting the edge nodes for CloudSites within DEN1. All CloudSites within DEN1 will receive a "The service is unavailable." message for the next 5 minutes or less. We apologize for this issue. Please let us know if you have any questions by opening a support ticket. We will update this incident shortly when completed.

  2. resolved Apr 06, 2020, 02:06 AM UTC

    We apologize as this was not updated when this was completed. Total downtime was about 28 minutes for most customers. We apologize greatly for this and please open a ticket if you would like any further information.