GearHost incident

Network Connectivity

Major Resolved View vendor source →

GearHost experienced a major incident on December 8, 2020 affecting DEN1 and CloudSites, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2020, 03:53 AM UTC
Resolved
Dec 08, 2020, 05:00 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 08, 2020, 03:53 AM UTC

Affected components

DEN1CloudSites

Update timeline

  1. investigating Dec 08, 2020, 03:53 AM UTC

    Our engineers are currently investigating an ongoing network issue that is affecting a small number of our customers. We will post and update when we have more information.

  2. identified Dec 08, 2020, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 08, 2020, 04:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2020, 03:31 PM UTC

    This incident has been resolved.