GearHost incident

CloudSite Destroying Delay

Minor Resolved View vendor source →

GearHost experienced a minor incident on May 16, 2021 affecting Databases, lasting 4d 6h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2021, 12:30 PM UTC
Resolved
May 20, 2021, 06:48 PM UTC
Duration
4d 6h
Detected by Pingoru
May 16, 2021, 12:30 PM UTC

Affected components

Databases

Update timeline

  1. investigating May 18, 2021, 08:18 PM UTC

    Our engineers are currently investigating CloudSite Destroy times. An update will be provided ASAP.

  2. identified May 18, 2021, 08:20 PM UTC

    Our team has identified the issue and is working on a fix. In the meantime, if you notice your CloudSites are taking a while to destroy please open a support ticket from our portal. Once the overall issue is resolved we'll update you via ticket and ensure you are not billed for any CloudSites that were destroyed late.

  3. resolved May 20, 2021, 06:48 PM UTC

    This incident has been resolved.