GearHost incident

Intermittent Connectivity and Packet Lost DEN1

Minor Resolved View vendor source →

GearHost experienced a minor incident on June 29, 2021 affecting DEN1, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 05:16 PM UTC
Resolved
Jun 29, 2021, 06:53 PM UTC
Duration
1h 37m
Detected by Pingoru
Jun 29, 2021, 05:16 PM UTC

Affected components

DEN1

Update timeline

  1. investigating Jun 29, 2021, 05:16 PM UTC

    Our datacenter partner has their Engineer currently investigating intermittent connectivity and packet loss. Right now performance is degraded but some traffic is working fine.

  2. monitoring Jun 29, 2021, 06:00 PM UTC

    The Engineers have identified a DDoS attack destined for a customer and have diverted the traffic. The performance issues should be resolved at this point. We are monitoring the fix.

  3. resolved Jun 29, 2021, 06:53 PM UTC

    This incident has been resolved.