GearHost incident

Network Latency

Major Resolved View vendor source →

GearHost experienced a major incident on July 15, 2022 affecting DEN1 and CloudSites and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2022, 12:30 AM UTC
Resolved
Jul 15, 2022, 03:58 AM UTC
Duration
3h 28m
Detected by Pingoru
Jul 15, 2022, 12:30 AM UTC

Affected components

DEN1CloudSitesControl PanelDatabasesDNS

Update timeline

  1. investigating Jul 15, 2022, 12:53 AM UTC

    Our team is currently investigating network latency some customers are having in specific regions. We'll provide an update with more information soon.

  2. identified Jul 15, 2022, 01:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2022, 03:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2022, 03:58 AM UTC

    This incident has been resolved.