GearHost incident

MySQL02 & MySQL03

Major Resolved View vendor source →

GearHost experienced a major incident on April 25, 2023 affecting Databases, lasting 259d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2023, 12:15 PM UTC
Resolved
Jan 10, 2024, 11:22 AM UTC
Duration
259d 23h
Detected by Pingoru
Apr 25, 2023, 12:15 PM UTC

Affected components

Databases

Update timeline

  1. investigating Apr 25, 2023, 12:37 PM UTC

    We are looking into our MySQL02 & MySQL03 servers. Select users are reporting issues with databases hosted on these servers. We will provide an update once we know more.

  2. identified Apr 25, 2023, 04:51 PM UTC

    We have found the root cause and are working to bring both servers back online.

  3. monitoring Apr 26, 2023, 06:07 AM UTC

    MySQL2 and MySQL3 servers are back online and working as expected. Some users were migrated to new servers and were notifeid via ticket/email. if you have questions please open a support ticket. We will post a more detailed postmortem in the next 24 hours.

  4. resolved Jan 10, 2024, 11:22 AM UTC

    This incident has been resolved.