GearHost experienced a minor incident on May 18, 2018 affecting Email, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2018, 05:14 PM UTC
Our engineers are currently looking into the issues with our mail2 server. We will provide an update when we have more information.
- investigating May 18, 2018, 05:26 PM UTC
Our engineers have identified the problem and are working on the solution.
- monitoring May 18, 2018, 05:28 PM UTC
Email service has been restored. You might see a few more hiccups, just know we are aware of the issue. We will continue monitoring this throughout the day.
- monitoring May 18, 2018, 07:10 PM UTC
More issues have started. We are aware and actively investigating.
- monitoring May 18, 2018, 08:03 PM UTC
A fix has been pushed out. Service should restore in the next 5 to 10 minutes. We will continue monitoring this server for the remainder of the day.
- resolved May 22, 2018, 01:50 AM UTC
Service has resumed and our Engineers have resolved the issue. If you are still experiencing problems please create a support ticket.