GatherContent incident

Data Processing Delays - Emails and Potentially Exports Affected

Minor Resolved View vendor source →

GatherContent experienced a minor incident on December 11, 2023 affecting Web Application, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 10:01 PM UTC
Resolved
Dec 11, 2023, 11:02 PM UTC
Duration
1h 1m
Detected by Pingoru
Dec 11, 2023, 10:01 PM UTC

Affected components

Web Application

Update timeline

  1. identified Dec 11, 2023, 10:01 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

  2. monitoring Dec 11, 2023, 10:54 PM UTC

    We have deployed a fix and emails and exports should start processing again.

  3. resolved Dec 11, 2023, 11:02 PM UTC

    Emails and exports should be processing as expected.