Gather experienced a notice incident on November 28, 2023 affecting US East, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2023, 04:45 PM UTC
We have identified an issue with Audio and Video dropping out for some users. We are currently investigating this issue and will provide an update soon. If you are experiencing problems with your Audio and Video on Gather please report this issue here: https://support.gather.town/hc/en-us
- monitoring Nov 28, 2023, 04:52 PM UTC
We have spotted the cause for the audio and video issues and we believe the issue is now resolved. We are now monitoring this issue. If you are still experiencing issues with Audio and Video please send a report to our Support team here: https://support.gather.town/hc/en-us
- resolved Nov 28, 2023, 08:27 PM UTC
This issue with Audio and Video dropping has now been resolved. Please refresh Gather. If you are still having issues please let us know by sending a ticket to https://support.gather.town/hc/en-us