Gather incident

Error When Guests Access Spaces through Mobile App

Major Resolved View vendor source →

Gather experienced a major incident on November 28, 2023 affecting Gather Spaces, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 11:09 PM UTC
Resolved
Nov 29, 2023, 02:28 AM UTC
Duration
3h 18m
Detected by Pingoru
Nov 28, 2023, 11:09 PM UTC

Affected components

Gather Spaces

Update timeline

  1. monitoring Nov 28, 2023, 11:09 PM UTC

    We are aware of an issue that gave some customers an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.

  2. monitoring Nov 28, 2023, 11:22 PM UTC

    We are aware of an issue that gave some guests an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.

  3. resolved Nov 29, 2023, 02:28 AM UTC

    This incident has been resolved.