Gather experienced a major incident on February 20, 2024 affecting US East and US West and 1 more component, lasting 14d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2024, 08:33 PM UTC
We're aware of some customers experiencing robotic, delayed, or sped-up audio when in a meeting with others. We're currently investigating this issue. We appreciate your patience as we work to get to the bottom of this.
- investigating Feb 22, 2024, 08:14 PM UTC
We've identified that this is related to Enhanced Background Noise Reduction, and as a workaround, our customers who experience this issue can move to Standard Background Noise Reduction while we continue to investigate the cause.
- monitoring Feb 27, 2024, 07:34 PM UTC
We believe we've identified the root cause for this issue and have implemented a fix. Please refresh Gather and report any additional issues to us.
- resolved Mar 06, 2024, 03:46 AM UTC
This issue is resolved.