Gather experienced a notice incident on April 16, 2024 affecting Gather Spaces, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Gather Spaces
Update timeline
- identified Apr 16, 2024, 02:59 PM UTC
We've spotted that something has gone wrong with avatars. We've identified the cause of the issue, and are working on a fix. We will provide an update soon. If you are experiencing issues with your avatar, please reach out to our support team here: https://support.gather.town/hc/en-us
- resolved Apr 16, 2024, 03:09 PM UTC
Our engineers have identified the root cause of the issue and have merged a fix. Please refresh Gather to initiate the changes to see your avatars again. If you continue to have any issues with avatars, please reach out to our Support team here: https://support.gather.town/hc/en-us