Gather incident

Brazil users stuck connecting in video meetings

Critical Resolved View vendor source →

Gather experienced a critical incident on May 27, 2024, lasting 23h 49m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2024, 03:08 PM UTC
Resolved
May 28, 2024, 02:58 PM UTC
Duration
23h 49m
Detected by Pingoru
May 27, 2024, 03:08 PM UTC

Update timeline

  1. investigating May 27, 2024, 03:08 PM UTC

    Seeing issues with users connecting to video meetings in Brazil. We've redirected traffic away from our Brazil cluster to temporarily alleviate the issue while our engineers investigate. Sorry for the disruption!

  2. identified May 27, 2024, 03:31 PM UTC

    Our engineers have identified and mitigated the issue temporarily by moving traffic to unaffected severs.

  3. monitoring May 27, 2024, 04:18 PM UTC

    We have implemented a fix to help with users stuck connecting. If you’re still seeing issues, please let us know.

  4. resolved May 28, 2024, 02:58 PM UTC

    This incident is now resolved. Thank you for your patience!