Gamma Tech incident

We're having trouble issuing SSL certificates for some new and existing custom domains.

Minor Resolved View vendor source →

Gamma Tech experienced a minor incident on July 3, 2025, lasting 8d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 05:30 PM UTC
Resolved
Jul 11, 2025, 11:41 PM UTC
Duration
8d 6h
Detected by Pingoru
Jul 03, 2025, 05:30 PM UTC

Update timeline

  1. identified Jul 03, 2025, 05:30 PM UTC

    We are investigating this issue..

  2. identified Jul 09, 2025, 06:16 PM UTC

    We're currently experiencing issues with issuing SSL certificates for custom domains. Domain registration may be delayed. Engineers are currently investigating..

  3. identified Jul 10, 2025, 01:07 AM UTC

    We are continuing to work on a fix for this. SSL certificates are renewing with partial success..

  4. identified Jul 10, 2025, 08:44 PM UTC

    We are seeing success rates continue to rise and more and more custom domains being verified. We'll be processing a backlog of all stale domains starting this afternoon..

  5. monitoring Jul 11, 2025, 05:22 PM UTC

    Domains are verifying at a steady rate using the existing queueing system. We are deploying a new queueing system that will handle the load much better and will continue to monitor both systems..

  6. resolved Jul 11, 2025, 11:41 PM UTC

    This incident has been resolved. The new queueing system is fully rolled out and SSL certificates are being issued with low latency. Thank you to all those impacted for your patience. We've learned a lot from this outage and will carry those learnings forward to ensure better future stabilty..