Gamma Tech incident

Issue with uploading images and other media types.

Minor Resolved View vendor source →

Gamma Tech experienced a minor incident on September 3, 2025, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 11:00 PM UTC
Resolved
Sep 05, 2025, 05:18 AM UTC
Duration
1d 6h
Detected by Pingoru
Sep 03, 2025, 11:00 PM UTC

Update timeline

  1. investigating Sep 03, 2025, 11:00 PM UTC

    We are currently investigating this incident..

  2. identified Sep 04, 2025, 12:49 AM UTC

    The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this..

  3. monitoring Sep 04, 2025, 03:06 AM UTC

    Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally..

  4. identified Sep 04, 2025, 04:17 PM UTC

    Our media processing provider is again having issues. We're in touch with them to monitor progress..

  5. monitoring Sep 04, 2025, 05:29 PM UTC

    Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side..

  6. resolved Sep 05, 2025, 05:18 AM UTC

    This incident has been resolved..