Gain experienced a major incident on May 5, 2024 affecting Publishing, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 05, 2024, 10:35 PM UTC
We have learned of an outage on the Meta platform since a day ago that is causing problems when publishing Instagram content that includes videos (video posts, reels, and video stories). If you had Instagram video content scheduled to publish during the weekend you may have been impacted. The issue has already been reported in the Meta bug tracking system (https://developers.facebook.com/support/bugs/460614873128565/). We are actively monitoring to see when Meta fixes the problem and will update here.
- monitoring May 06, 2024, 05:12 PM UTC
The disruption is still ongoing and is originating on the Meta side. Meta has acknowledged the issue in their status page https://metastatus.com/graph-api We continue to monitor and will provide updates when they resolve the issue on their side.
- resolved May 07, 2024, 12:25 PM UTC
Meta has resolved the issue and Instagram videos can be published again.