Gain incident

Issues in Gain Application Caused by Amazon AWS Outage

Minor Resolved View vendor source →

Gain experienced a minor incident on October 20, 2025 affecting Web Application and Publishing and 1 more component, lasting 20h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:31 PM UTC
Resolved
Oct 21, 2025, 02:02 PM UTC
Duration
20h 31m
Detected by Pingoru
Oct 20, 2025, 05:31 PM UTC

Affected components

Web ApplicationPublishingFile Conversions

Update timeline

  1. monitoring Oct 20, 2025, 05:31 PM UTC

    An outage from Amazon's AWS is causing degraded performance in some parts of the Gain web application, including file uploads and conversions, and publishing. Amazon has already identified the issue and is taking steps towards a fix. We will continue monitoring the issue and will update here when Amazon has fully resolved the problem.

  2. resolved Oct 21, 2025, 02:02 PM UTC

    Amazon has reported the AWS outage has been resolved. Gain services should be back to normal.