FutureLearn experienced a major incident on September 16, 2020 affecting www.futurelearn.com, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
www.futurelearn.com
Update timeline
- investigating Sep 16, 2020, 04:37 PM UTC
The checkout page is currently unavailable for some learners. Our software engineers are aware of the problem and are currently investigating the issue. We hope to be back to normal soon. Apologies for any inconvenience.
- monitoring Sep 16, 2020, 05:12 PM UTC
Thank you for your patience. The issue has been identified, and the checkout is now available for all learners. We're continuing to monitor the issue.
- resolved Sep 16, 2020, 06:03 PM UTC
Checkout availability has now returned to normal. Thank you for your patience.