FutureLearn incident

Degraded performance of FutureLearn site

Critical Resolved View vendor source →

FutureLearn experienced a critical incident on September 29, 2022 affecting www.futurelearn.com, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 06:19 AM UTC
Resolved
Sep 30, 2022, 08:10 AM UTC
Duration
1d 1h
Detected by Pingoru
Sep 29, 2022, 06:19 AM UTC

Affected components

www.futurelearn.com

Update timeline

  1. investigating Sep 29, 2022, 06:19 AM UTC

    We are currently experiencing some problems with FutureLearn and are investigating the cause. This may mean you find it difficult to sign in or the site may load slowly for you, or fail to load. Our technical team are working on the problem right now and we hope to be back to normal soon.

  2. identified Sep 29, 2022, 07:25 AM UTC

    The issue has been identified and we are working to resolve it as soon as possible.

  3. monitoring Sep 29, 2022, 09:20 AM UTC

    Mitigations have been put in place to prevent the issue and we are monitoring site performance.

  4. monitoring Sep 29, 2022, 09:23 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 30, 2022, 08:10 AM UTC

    The FutureLearn platform remains stable, we will continuing to monitor any further issues.