FutureLearn experienced a minor incident on March 24, 2023 affecting www.futurelearn.com, lasting 19d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 24, 2023, 10:51 AM UTC
We've identified an issue with our Facebook sign-in button that is preventing login to www.futurelearn.com via Facebook, and are working to resolve this. Until the issue is resolved, Facebook sign-in users who have also set a password can still log in using their email address and password. Google sign-in is unaffected. Facebook sign-in users who do not already have a password set can use the password reset option ( https://www.futurelearn.com/password-reset/new ) to set a password and log in to their accounts.
- identified Mar 24, 2023, 02:06 PM UTC
Our Facebook sign-in button is still unavailable. The issue has been identified and raised with Facebook, and we await a resolution. We apologise for the inconvenience; in the meantime, please see our earlier update for options to log in if you usually use the Facebook sign-in button.
- identified Apr 13, 2023, 09:54 AM UTC
Our Facebook social sign-in button is now working again. We're sorry for the inconvenience while this issue was being resolved.
- resolved Apr 13, 2023, 09:54 AM UTC
This incident has been resolved.