FutureLearn experienced a major incident on January 8, 2024 affecting www.futurelearn.com, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2024, 09:40 AM UTC
We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps, and the checkout page. We apologise for the inconvenience, and hope to have this issue resolved shortly.
- identified Jan 08, 2024, 10:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2024, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2024, 12:10 PM UTC
This incident has been resolved, and all assets on FutureLearn should now load as normal. If you continue to see any issues please try the below troubleshooting steps: 1. Refresh your web page 2. Clear your cache and re-load the website