FutureLearn experienced a notice incident on March 20, 2024 affecting www.futurelearn.com, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
www.futurelearn.com
Update timeline
- investigating Mar 20, 2024, 11:45 AM UTC
We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.
- identified Mar 20, 2024, 03:52 PM UTC
This issue has been fixed for FutureLearn users based in China. FutureLearn users based in the UAE may still face some playback issues, but this is still under investigation.
- identified Mar 21, 2024, 03:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 25, 2024, 01:19 PM UTC
A fix for this issue has been tested and will be implemented today.
- resolved Mar 27, 2024, 10:43 AM UTC
This issue has been tested and found to have been resolved by the fix implemented by our teams.