FutureLearn experienced a minor incident on September 29, 2023 affecting www.futurelearn.com, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2023, 12:22 PM UTC
Some assets are currently unavailable. Assets include things like images, PDF downloads (such as certificates) and more. As a result, some images on course description pages and inside courses may be missing, and you may not be able to download a certificate. Some emails may also be delayed. We apologise for the disruption. We are working quickly to restore the assets but you may experience some unexpected issues until then.
- identified Sep 29, 2023, 05:53 PM UTC
We have restored the majority of assets, however some are still unavailable and we continue to work to identify and restore these as quickly as possible.
- monitoring Oct 03, 2023, 09:48 AM UTC
Thank you for your patience. According to our records, the remaining assets have been restored. However, if you notice that something is unavailable, please report it via [email protected], and include the URL of the page it's missing from.
- resolved Oct 05, 2023, 08:24 AM UTC
This incident has been resolved.