FusionPrep experienced a major incident on February 2, 2024 affecting FusionPrep iPad Application and API and 1 more component, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2024, 06:05 PM UTC
Our API infrastructure is currently experiencing an outage. This is causing degraded performance and outages affecting customer ability to view recipes and to view or submit checks.
- identified Feb 06, 2024, 06:06 PM UTC
We have identified the likely cause of the issue and are deploying updates to our backend infrastructure to address them.
- monitoring Feb 06, 2024, 06:07 PM UTC
Updates to our infrastructure have been deployed. We are currently monitoring the performance of our services to ensure our resolution's efficacy. No data that was confirmed received by our system has been lost.
- investigating Feb 06, 2024, 06:09 PM UTC
It appears our resolution has not fully alleviated the issues API infrastructure. We are experiencing an outage. This is causing degraded performance and outages affecting customer ability to view recipes and to view or submit checks.
- identified Feb 06, 2024, 06:10 PM UTC
We have confirmed the root cause of the issues and are deploying updates to our backend infrastructure to address them.
- monitoring Feb 06, 2024, 06:11 PM UTC
Updates to our infrastructure have been deployed. We are currently monitoring the performance of our services to ensure our resolution's efficacy. No data that was confirmed received by our system has been lost.
- resolved Feb 06, 2024, 06:12 PM UTC
We have confirmed system performance has returned to normal levels.