FusionPrep experienced a major incident on March 1, 2024 affecting FusionPrep iPad Application and API, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2024, 04:36 PM UTC
We're currently investigating reports of users unable to access or submit checks via FusionPrep's iPad Application.
- monitoring Mar 01, 2024, 04:54 PM UTC
The backend connection between FusionPrep's API and primary database was temporarily operating below expected bandwidth. As a result, users were experiencing higher than average wait times for requests to complete or requests were timing out altogether. We've reset our connections and are working with our hosting provider to determine the cause of the performance decline.
- resolved Mar 01, 2024, 06:45 PM UTC
Performance and service availability have been consistent and operating normally for the past two hours.