FusionPrep experienced a major incident on June 7, 2024 affecting FusionPrep iPad Application and API and 1 more component, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2024, 04:14 PM UTC
Our API infrastructure is currently experiencing an outage. This is causing degraded performance and outages affecting customer ability to view recipes and to view or submit checks.
- identified Jun 07, 2024, 05:27 PM UTC
We have identified a data storage efficiency issue that is affecting performance on tablet devices. Initial stages of our resolution are in place. Recipe and check submission functionality are now operational, although with degraded performance and response times.
- monitoring Jun 07, 2024, 05:40 PM UTC
We have deployed a resolution to our production environment. As of right now, all services appear to have returned to normal operation. We will be monitoring performance for the next few days to ensure resolution efficacy.
- resolved Jun 09, 2024, 02:59 AM UTC
All services remain operable. Performance and availability have maintained expected levels for over 24 hours.