FusionPrep experienced a minor incident on December 29, 2024 affecting FusionPrep iPad Application and API, lasting 23h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 29, 2024, 06:15 PM UTC
We are currently investigating an issue related to the Today screen of the FusionPrep Tablet App. Scheduled checks are not appearing on the Today screen for certain customers. Checks may still be performed and submitted manually using the Checks screen within the FusionPrep App.
- identified Dec 29, 2024, 06:46 PM UTC
We have identified an issue related to an external library used to calculate occurrences of a scheduled check based on the recurrence patterns defined in the Control Panel. We are currently working to correct the issue as quickly as possible.
- monitoring Dec 29, 2024, 07:04 PM UTC
A successful solution has been developed, tested, and deployed to our production environment. Scheduled checks should now appear on the Today screen of the FusionPrep Tablet App. We will be monitoring our API to verify this solution addresses all check occurrence display issues. Please contact our support department at [email protected], if you continue to experience this issue.
- resolved Dec 30, 2024, 01:07 PM UTC
We've verified the solution deployed yesterday is continuing to perform as expected. Check schedules are displaying on the Today screen in the FusionPrep Tablet App without issue.