FusionPrep experienced a major incident on April 3, 2025 affecting FusionPrep iPad Application and API and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2025, 12:40 PM UTC
We are currently investigating an issue affecting the Control Panel and API's access to FusionPrep's backend data storage systems. Control Panel access may be intermittent. Submission of checks and batch printing on FusionPrep's iPad application may also be affected.
- monitoring Apr 03, 2025, 12:52 PM UTC
We have identified the connectivity issue as being related to a scheduled maintenance performed by FusionPrep's cloud services provider, causing undocumented changes. We have resolved the issue and are closely monitoring system availability and performance.
- resolved Apr 04, 2025, 01:46 PM UTC
This incident has been resolved.