FusionPrep experienced a minor incident on July 23, 2026 affecting FusionPrep iPad Application and API, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
FusionPrep iPad ApplicationAPI
Update timeline
- investigating Jul 23, 2026, 12:14 PM UTC
We are currently investigating an issue causing long load times of recipe and label printing data.
- monitoring Jul 23, 2026, 12:49 PM UTC
We have identified a novel indexing issue and deployed a resolution. System performance appears to be returning to normal. We will continue to monitor response times as the system stabilizes.
- resolved Jul 23, 2026, 01:02 PM UTC
System performance has returned to normal. We will continue to monitor response times throughout the day.