fullcast.io experienced a major incident on May 22, 2023 affecting Integration API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Integration API
Update timeline
- investigating May 22, 2023, 06:01 PM UTC
We have observed intermittent failures in our integration, which are impacting certain customers' ability to export data to CRM. Our team is actively investigating the issue and maintaining communication with the service provider to address the problem.
- identified May 22, 2023, 06:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 22, 2023, 06:50 PM UTC
We have restored the services.
- resolved May 22, 2023, 07:02 PM UTC
This incident has been resolved.
- postmortem May 22, 2023, 07:02 PM UTC
The integration service provider has identified the intermittent issue as stemming from the creation of error files produced by Salesforce.