fullcast.io incident

Inability to authenticate into Fullcast Production and Preproduction instances

Major Resolved View vendor source →

fullcast.io experienced a major incident on October 9, 2024 affecting app.fullcast.io and User Authentication and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 07:38 PM UTC
Resolved
Oct 09, 2024, 08:00 PM UTC
Duration
21m
Detected by Pingoru
Oct 09, 2024, 07:38 PM UTC

Affected components

app.fullcast.ioUser AuthenticationMulti Factor AuthenticationAuthentication Management API

Update timeline

  1. investigating Oct 09, 2024, 07:38 PM UTC

    We are currently investigating this issue.

  2. identified Oct 09, 2024, 07:49 PM UTC

    We identified an issue with our service provider. The service provider is restoring the services.

  3. resolved Oct 09, 2024, 08:00 PM UTC

    This incident has been resolved.