fullcast.io incident

Sluggishness in the App

Major Resolved View vendor source →

fullcast.io experienced a major incident on May 7, 2025 affecting app.fullcast.io and Fullcast Platform API and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 04:00 PM UTC
Resolved
May 07, 2025, 06:49 PM UTC
Duration
2h 49m
Detected by Pingoru
May 07, 2025, 04:00 PM UTC

Affected components

app.fullcast.ioFullcast Platform APITerritory Routing API

Update timeline

  1. identified May 07, 2025, 05:15 PM UTC

    We have identified an issue where the general response to loading data has been sluggish and in some cases the calls are timing out. We have identified the issue and in the process of deploying a fix.

  2. monitoring May 07, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 07, 2025, 06:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 07, 2025, 06:49 PM UTC

    This incident has been resolved.