Fulfil.IO incident

Google Cloud Platform issue

Major Resolved View vendor source →

Fulfil.IO experienced a major incident on June 12, 2025 affecting ERP and Stripe API and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:27 PM UTC
Resolved
Jun 12, 2025, 10:02 PM UTC
Duration
3h 35m
Detected by Pingoru
Jun 12, 2025, 06:27 PM UTC

Affected components

ERPStripe APIUPSHelpdesk (Zendesk)Avalara Tax Calculation ServiceAuth0 User AuthenticationLogin service and SSOWMSFedEx3PL Integrations

Update timeline

  1. identified Jun 12, 2025, 06:27 PM UTC

    There appears to be an issue with Google Cloud Platform. We are working with them and determining impact. Also seems to have affected Shopify

  2. identified Jun 12, 2025, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 12, 2025, 06:32 PM UTC

    GCP still has not updated their status page or provided an explanation on what is causing the outage. Widespread issues are reported by Shopify as well: https://www.shopifystatus.com/incidents

  4. monitoring Jun 12, 2025, 06:56 PM UTC

    We are seeing the printing service recover. PDF generation and attachments seem to be working. We are closely monitoring the status.

  5. resolved Jun 12, 2025, 10:02 PM UTC

    Google cloud has reported that most services have recovered and are back to normal. For additional information regarding the service disruption, please follow along GCP's status page https://status.cloud.google.com/