Fulfil.IO incident

Attachments (labels, other files) store is experiencing high latency

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on July 21, 2020 affecting Attachments, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2020, 12:50 PM UTC
Resolved
Jul 21, 2020, 03:58 PM UTC
Duration
3h 7m
Detected by Pingoru
Jul 21, 2020, 12:50 PM UTC

Affected components

Attachments

Update timeline

  1. identified Jul 21, 2020, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 21, 2020, 01:09 PM UTC

    Only past attachments seem to be experiencing an issue. New shipping labels and attachment creation is not affected. We are working on restoring the past attachments.

  3. monitoring Jul 21, 2020, 03:37 PM UTC

    All attachment links have been restored. We are continuing to monitor.

  4. resolved Jul 21, 2020, 03:58 PM UTC

    This incident has been resolved.