Fulfil.IO experienced a minor incident on June 17, 2021 affecting ERP and WMS and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
ERPWMS3PL IntegrationsInventory PlannerSearchREST APIWebhooks
Update timeline
- investigating Jun 17, 2021, 09:33 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jun 17, 2021, 09:42 PM UTC
We have identified that database cluster 13 is in a state of failover. Our engineers are working on a resolution.
- identified Jun 17, 2021, 09:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 17, 2021, 10:35 PM UTC
A fix has been implemented and the database replica is now live. We are closely monitoring as affected instances are now reachable.
- resolved Jun 17, 2021, 10:55 PM UTC
The incident has been resolved. All services are operating normally.