Fulfil.IO incident

html to pdf generation is experiencing delays

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on September 15, 2021 affecting PDF Generator, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 07:01 PM UTC
Resolved
Sep 15, 2021, 07:22 PM UTC
Duration
20m
Detected by Pingoru
Sep 15, 2021, 07:01 PM UTC

Affected components

PDF Generator

Update timeline

  1. identified Sep 15, 2021, 07:01 PM UTC

    We are currently investigating an issue related to the html to pdf service in Fulfil used to generate PDF reports. Please standby for additional updates as the team continues to triage the root cause.

  2. resolved Sep 15, 2021, 07:22 PM UTC

    The incident relating to html to pdf generation in Fulfil has been triaged and resolved. Users should not experience any delays in generating PDF reports using Fulfil going forward.