Fulfil.IO incident

Helpdesk is experiencing issues

Notice Resolved View vendor source →

Fulfil.IO experienced a notice incident on December 15, 2021 affecting Helpdesk (Zendesk), lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:11 PM UTC
Resolved
Dec 15, 2021, 04:26 PM UTC
Duration
14m
Detected by Pingoru
Dec 15, 2021, 04:11 PM UTC

Affected components

Helpdesk (Zendesk)

Update timeline

  1. identified Dec 15, 2021, 04:11 PM UTC

    The helpdesk system used by Fulfil (Zendesk) is experiencing issues. We suspect this is part of the broader AWS outage. While Zendesk is experiencing issues, please use the fallback email below to submit support tickets.

  2. resolved Dec 15, 2021, 04:26 PM UTC

    Zendesk seems to be back up and running. Typeform (used for submitting new tickets is down)