Fulfil.IO incident

Remote printing is experiencing increased errors

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on September 15, 2022 affecting Fulfil Sync MQ (Remote printing), lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2022, 05:33 PM UTC
Resolved
Sep 15, 2022, 07:54 PM UTC
Duration
2h 20m
Detected by Pingoru
Sep 15, 2022, 05:33 PM UTC

Affected components

Fulfil Sync MQ (Remote printing)

Update timeline

  1. investigating Sep 15, 2022, 05:33 PM UTC

    We are currently investigating errors related to printing documents remotely through the Fulfil Sync app. We recommend switching to local printing to print these documents for the moment. We will update this status page as we have more information to share.

  2. resolved Sep 15, 2022, 07:54 PM UTC

    Our team has identified the root cause of the error preventing remote printing using Fulfil's Sync app. To resolve the error, we recommend upgrading the Sync app to the latest version 7.0.3. Once completed, remote printing may be enabled again.