Fulfil.IO incident

Amazon Selling Partner Reports API service is experiencing issues

Notice Resolved View vendor source →

Fulfil.IO experienced a notice incident on June 22, 2023, lasting 5d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 03:35 PM UTC
Resolved
Jun 27, 2023, 09:10 PM UTC
Duration
5d 5h
Detected by Pingoru
Jun 22, 2023, 03:35 PM UTC

Update timeline

  1. investigating Jun 22, 2023, 03:35 PM UTC

    We are currently experiencing an elevated number of errors originating from Amazon's Selling Partner API when fetching FBA Reports. This may cause delays in FBA orders being imported into Fulfil. MFN orders are not currently affected and will continue importing into Fulfil. We are investigating further for any potential temporary work arounds, should Amazon not resolve the error originating from their Reports API.

  2. investigating Jun 22, 2023, 07:39 PM UTC

    We are continuing to see errors when fetching the order reports through Amazon's Reports API, affecting FBA order imports/status updates. The root cause of the error has been reported and can be tracked through the following issue: https://github.com/amzn/selling-partner-api-docs/issues/3200 We will continue to provide additional updates as we have more information.

  3. resolved Jun 27, 2023, 09:10 PM UTC

    This incident has been resolved.