Fulfil.IO incident

Degraded performance in single database cluster.

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on June 10, 2024 affecting ERP and WMS, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 06:45 PM UTC
Resolved
Jun 10, 2024, 08:17 PM UTC
Duration
1h 32m
Detected by Pingoru
Jun 10, 2024, 06:45 PM UTC

Affected components

ERPWMS

Update timeline

  1. investigating Jun 10, 2024, 06:45 PM UTC

    We are currently investigating degraded performance on one of our DB clusters. Some instances may experience slower response times and intermittent connectivity issues when accessing Fulfil. We will continue to update this page with further updates as our team has more information.

  2. investigating Jun 10, 2024, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 10, 2024, 08:17 PM UTC

    Our team has identified the cause of the database performance degradation and have resolved the problem. Instances should be operating as expected and we will continue monitoring.